A1 AI — Refund and Cancellation Policy

Effective date: September 25, 2026

This policy is part of the A1 AI Terms of Service. Capitalized terms have the meanings given there.

Your subscription renews automatically

A1 AI paid plans are recurring monthly subscriptions. When you subscribe:

• you are charged immediately for your first billing period;
• your subscription renews automatically each month and your payment method is charged the then-current price;
• this continues until you cancel;
• there is no minimum term. You are never locked in for more than the month you are in.

We will tell you the price and the billing interval before you pay, and we will email you a confirmation after you subscribe that restates the price, the interval, and how to cancel.

How to cancel

You can cancel at any time. Cancelling is meant to be as easy as signing up.

1. In the product — open Settings → Billing and choose Cancel subscription. Your cancellation is effective immediately upon confirmation; no email, phone call, or explanation is required.
2. By email — write to support@a1mediamarketing.com from the email address on your account and ask to cancel. We will process it and confirm by email within two business days, effective as of the date you sent the request.

What happens when you cancel:

• You keep full access for the remainder of the billing period you have already paid for.
• At the end of that period your subscription ends, your payment method is not charged again, and your account reverts to the free tier.
• Your data is not deleted when you cancel. Your account, business profile, conversations, and uploads remain available to you on the free tier. If you also want your data deleted, ask us — see below.

Refunds

All charges are non-refundable.

Because you can cancel at any time and are never charged for a period beyond the one you are in, we do not issue refunds for:

• billing periods that have already begun, including partial months;
• periods during which you did not use A1 AI;
• subscriptions you forgot to cancel;
• dissatisfaction with AI-generated output, or with the business results you did or did not achieve.

You will not be charged again after you cancel. Cancellation stops all future charges.

Exceptions. We will refund:

• duplicate or erroneous charges — a technical billing error on our side;
• charges made after a valid cancellation — if you cancelled and we billed you anyway;
• any refund required by applicable law — including any non-waivable statutory right you have as a resident of your state.

To request a refund under one of these exceptions, email support@a1mediamarketing.com with the charge date and amount.

Before you buy

Please make sure A1 AI is right for you before you subscribe, because charges are non-refundable:

• A1 AI is a do-it-yourself software tool. It researches, plans, and writes. It does not film, edit, post, run ads, answer your messages, or manage your CRM, and it does not include calls with our team.
• The view guarantee offered with our done-for-you program does not apply to A1 AI. A1 AI carries no performance guarantee of any kind.
• A free tier is available with a limited number of workflow runs per month and limited chat, so you can try the product and see the quality of its output before paying anything. We encourage you to use it first.

Price changes

If we change the price of your plan, we will give you at least 30 days' notice by email before the new price applies to your subscription. If you do not want to continue at the new price, cancel before it takes effect.

Failed payments and lapsed subscriptions

If a renewal charge fails, we may retry it and may suspend your paid features. If your subscription lapses, your account reverts to the free tier. You can resubscribe at the then-current price; we cannot guarantee that a prior price will still be available.

Deleting your account and data

Cancelling ends billing. Deleting removes your data. To delete your account and everything in it, email support@a1mediamarketing.com from your account address. Deletion is permanent and cannot be undone. See the Privacy Policy for what is removed and what is retained.

Chargebacks

If you believe a charge is wrong, please contact us first at support@a1mediamarketing.com — we can usually resolve billing problems quickly, and we honor the exceptions listed above. Filing a chargeback without contacting us may result in your account being suspended pending resolution.

Questions

support@a1mediamarketing.com A1 Media Marketing LLC, 408 Cedar Crest Dr, Coppell, TX 75019